There is little question who is responsible for assessing training needs and planning strategies to meet these needs. Most organizations hold the supervisor responsible for seeing that subordinates are trained to do their jobs. However, assessing career goals and the education and skill development needed to achieve these goals is another matter. Who is responsible for employees’ career development is very often not clear.
In helping employees assess career goals and education and development needs, the supervisor has to decide how far his or her responsibility in career counseling extends and how far he or she is willing to go to provide help.
Most experts on career development believe the employee should have final responsibility for managing and developing his or her own career. The supervisor can help in many ways but should remain a helper–not a decision maker, but a facilitator of decisions. In this role, supervisors should follow good counseling practices:
• Ask questions
• Listen actively
• Provide information
• Help focus ideas
• Give feedback on strengths and weaknesses as they are perceived
• Refer the employee to other sources of information (and perhaps a professional career counselor if
needed and if available), and
• Assist the employee in developing action plans